General
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All our stores (excl. Greenslopes) are open from 11am until 9pm, 7 days a week. Greenslopes is open from 11am until 8:30pm, 7 days a week. Ulster Lane is open Monday to Friday only.
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Of course you can. We accept bookings at our Newstead and West End stores. Bookings are not imperative so feel free to walk in and grab a table. Click here to book now.
Nutrition
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BIG YES. We don't care how difficult your requirements might be, we aim to please. The more information you can give us, the better we can take care of you. If you are ordering online, please leave a note to explain your dietary requirement.
If you have an allergy, just mention this to us and we will ensure your bowl is made using our allergy prevention method. This ensures your meal is made by a single, dedicated Cheeky staff member who will use uncontaminated ingredients.
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This is available in store so feel free to call or email us to find out more. Our allergy guide will be available online soon.
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YES, YES, YES.
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Our entire menu is gluten free! Except for the following items - Nori/Wonton Tacos, Pork Gyoza, Spicy Wonton Crisps
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We are working on a new menu which will include all nutritional information for all menu items.
We currently have this available for our range of soups. Click here for more information.
Cheeky App & Online Ordering
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You can create an account through our apps on iOS and Android (download here), or through your browser on desktop/mobile by visiting our online ordering site at cheekypokebar.bopple.app.
The process of signing up is straight forward. Just visit one of our mobile or web apps and take a look around. We'll only prompt you to sign-up or login when it's necessary, right before you submit an order.
Supported methods of sign-up and login:
Email & Password (all platforms)
Login with Facebook (iOS + Android apps only)
Login with Google (Android app only)
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If you see the error “The email address provided is already in use” or similar when attempting to create an account on the Cheeky app, it means an account has already been created using the email you have provided.
This means you have already created an account through another Bopple-powered online store or ordering application. (Our app is powered by Bopple).
Once you have created an account on any app powered by Bopple, you can use that same account on any other Bopple app or website. This means you can get straight to ordering without needing to create new accounts every time you visit a different restaurant or cafe.
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You can request a password reset email by using the “Forgot Password?” option which is found anywhere you might sign-in to the Cheeky app (app and online).
If you are using the Cheeky app in your browser you can change your password at any time while signed in via your “Profile”.
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Accessing your profile
To access your profile on iOS and Android, open the app menu using the ☰ button, then tap your name or avatar/profile image.
To access your profile on the web, tap your avatar/profile image in the top right corner of the screen and then select Profile.
Info you can update on Profile
Profile image (iOS / Android only)
Email address for receipts
Mobile number
Payment methods
Notification preferences
If you use Facebook to login, we'd recommend adding an email address to your profile so you can receive receipts for your orders.
If you created your account with an email address and password, you are not able to change your login email. If you would like to use a different email you will need to create a new account.
Mobile number is only used to share with venues that require a phone number with new orders. We do not currently send SMS messages for marketing, transactional or other purposes.
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Social sign-in is currently not supported on web ordering sites powered by Bopple. These options are only available in mobile apps.
If you've already created an account in the Cheeky mobile app or a branded app powered by Bopple and you signed up with Apple, Google or Facebook, you will need to create a new account when ordering on the web.
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To update your payment method(s) in the app, open the app menu using the “More” button, tap your name/profile picture, and then scroll down to the “Connected Cards” section. Here you can add new payment methods. Select an existing payment method to see the edit and delete options.
To update your payment method(s) on the web, tap your profile picture in the top right corner of the screen, select “Profile”, and then open the “Payment” section. Add a new payment method, or select an existing one to edit or delete it.
When adding a new payment method our payment processor may use a small transaction (usually $0 or $1) to verify that the card is valid and the bank will allow it to be authorised. This temporary transaction will either be refunded or completely removed from your list of transactions within a few days (the timing of this is up to the card-issuing bank).
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For standard instructions on password resets, see “How do I reset my password?”
If you aren't receiving the password reset email/link after submitting a request, please be aware of the below requirements:
Email entered on the “Forgot Password?” screen must match email you signed up with
The login email on your account must be a legitimate email with an active inbox to receive mail
Most commonly, the issue is that there is a typo in the email you created your account with. You can simply create a new account using your correct email.
Account
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All orders through the Cheeky app or Bopple powered platform are prepaid. This means you can simply submit your order without having to worry about paying in person when you collect or receive your order. You will need to add a payment method to your profile before you can submit an order.
Supported payment methods
Debit and credit cards from the Visa, Mastercard, and American Express card schemes are accepted.
Paypal, Apple Pay, Google Pay and other e-wallet payment methods are not currently supported, but we do plan to provide more options for payment in the future.
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Once you successfully submit an order you will receive an email with your receipt. In the event of a cancellation or refund, you will receive another email to confirm.
You can view your order history including details of each order in the apps and on the web. In the app, tap the “More” menu and then select “Your Orders”. On the web, tap your profile picture in the top corner of the screen and then select “Orders”.
Not receiving email receipts?
You may need to check the spam or junk folder in your email client.
If you use Facebook login (iOS app only) you may need to add a contact email to your in-app profile.
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Once an order has been submitted, it cannot be cancelled online.
To add to the order, you can simply create another order.
To remove/swap products, cancel, or change the schedule time of the order, please call the store to see if we are able to accommodate your requests. We are always happy to accomodate as long as your order hasn’t already been prepared.
Your order summary will provide the store contact number. If for any reason you are unable to contact the store, use the "Help" options on your order summary to submit a support request to the store.
Order Basics
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If you experienced an issue, didn't receive your order, or were unhappy with the quality of your order for any reason, please contact the store directly so that they can review your feedback and arrange the necessary follow up. If we are unable to answer your call, please submit an enquiry via the contact page on this website.
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If you submit a new order and receive the notification, “Confirm Your Order - Cheeky. Payment was successful but Cheeky might not be able to see your order. Please speak to a member of staff.” it means that the venue may not yet be aware that you have ordered. When you receive the notification, an email alert is also sent to the venue to bring their attention to your order.
What to do
Speak to a member of staff on arrival (or give us a call).
Let us know you've ordered via Bopple and received an alert saying the venue may not have seen your new order
We should already be aware but if not, please just let us know.
You have paid for the order so we will prepare the order for you
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We're very sorry you've had this trouble with your order. There are some cases where an order is temporarily unable to be shown on the venue's dashboard. This can be the case if we are having internet issues or if there was a problem with the menu setup when you ordered.
With that said, if your order has been submitted successfully in the app it is still valid and paid.
In these cases your order details are emailed to us so we should be able to check this. Alternatively, if you can show the venue staff your order in the app or on the email receipt, including the date/time and products, we will be happy to prepare the order.
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We're sorry to hear your order wasn't provided as requested. To resolve this issue, please speak with a member of staff at the venue. They may be able to assist by providing the missing item or an alternative, or by refunding your order.
Your order summary will provide the store contact number. If for any reason you are unable to contact the store, use the "Help" options on your order summary to submit a support request to the store.
Order Issues
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When you submit an order
All orders are prepaid. When you submit your order, the funds are captured and removed from your account. If you do not have sufficient funds available on the account you will see an error message and the order will not be sent to the venue.
If you use an incorrect CVC
If you use an incorrect CVC your order will not be placed. You may still see a pending charge on your bank account, due to the way payments are blocked when an incorrect CVC is used. The pending charge will automatically drop off your bank account within a few days.
If your order is rejected
Even if your order is submitted successfully the venue may still be unable to accept and prepare the order for you. We have systems in place to minimise the occurrence of these situations but this can still happen from time to time in some circumstances.
When the venue rejects your order this prompts an automatic refund of the payment back to the payment method used. You will also receive an immediate email confirmation regarding the refund.
Refund processing times
While refunds are issued immediately, credits can take up to 3-5 business days to reflect on your bank account. Some refunds - those issued shortly after the original charge - may appear in the form of a reversal instead of a refund. In the case of a reversal, the original charge drops off your bank statement, and a separate credit is not issued.
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When using the Cheeky app (powered by Bopple) you may see amounts listed as ‘pending’ on your bank statement or transaction history. These are authorisation holds – typically this occurs when you add a new payment method. They are immediately voided by Bopple, but they may take a few days to be released by your bank.
When will you see them?
There are a few cases where you may see a pending charge on your bank account.
The first time you use a credit or debit card to order
When you save a credit or debit card to your account
If you attempt to pay using an incorrect CVC
What do they look like?
The label in your bank statement may vary, but will typically be labelled ‘pending'.
For new cards, the amount is usually around $1.00. If you attempt to place an order using the incorrect CVC, the pending charge will be for the value of the order.
When will the transaction be removed?
If you see a ‘pending’ amount on your account and are wondering what it is, there’s no need to worry. We immediately void authorisation holds, but they may show as ‘pending’ until released by your bank.
Once the bank has processed the voided authorisation, the pending charge is normally removed from your statement entirely, so it will look like it never occurred. At the same time, the "available balance" in your account will update to reflect that the pending charge has been released.
What if I think a hold has remained longer than it should?
We recommend contacting your bank directly if you are waiting for an authorisation hold to be removed or if you need clarification on your bank’s policy on authorisation holds.
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All payment processing on the Bopple platform is handled by our payment processor Stripe. They are certified to the highest industry standards (PCI DSS Level 1 compliant), and handle billions in online payments each year.
When adding a payment method to your account, the necessary card info is tokenised (meaning the card details themselves are not actually transmitted or stored). Tokens are then encrypted before secure transmission and storage with Stripe. This layered process allows your payment method to be re-used on future orders without the card data ever being transmitted.
Payments
General App Info
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The app will only request permissions it actually needs.
Location Permission
The app works best when it can show you places to order at near to your current location. The device location is also used to help you by pre-filling your address when submitting delivery orders. The app will request location permissions when you load the venue picker (list/map view). You can deny the request if you wish; without your location the app will simply display all venues ordered alphabetically.
Push Notifications
These are needed to send you order status notifications (for when your order has been accepted, and when it is ready to collect etc). NB: If you disable notifications in the device's system settings, you will no longer receive order status updates. On iOS the app will re-request push notification access any time you submit an order.
Tip: If you no longer want to receive promotional offer notifications from the app you can disable these within your in-app profile. This way you will still receive the important order status notifications.
Camera Permission
This is requested in only a couple of places. Firstly, if you are adding a profile picture and choose the “Take Photo” option, and secondly if you are adding a new payment method and choose to use the “Scan Card” option.
Storage Permission
The app will request access to photos, media and files on your device if you are adding a profile picture and select the “Choose From Gallery” option.
Cheeky Depot
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Cheeky Depot is our food program that enables everyone in your company to get their custom Cheeky order delivered straight to your location during one time window each day. With easy digital ordering and batched delivery, it's a safe and convenient way to stay connected to real food. We want to help companies give their communities the benefit of delicious, real food, delivered where they need it most.
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Cheeky Station is similar to Cheeky Depot but it is an on-the-go food cart offering our signature range of bowls to patrons in the Brisbane CBD. We are still waiting for permit approval so stay tuned for this launch sometime soon 🤞.
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Head to the bottom of our Depots page to register your company now.